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The Soil Association symbol (pictured) is used to guarantee that labelled food has been grown or produced to the highest standards of organic integrity.


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Terms and Conditions


Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. In the case of out of stock items, we will select an appropriate substitute of similar quality, character and value to complete your order. If you do NOT want us to do this, and would like us to contact you regarding substitutions, please make a note of this in the miscellaneous notes box and we will either phone or email you. We accept credit and debit card payment. We are only able to deliver to addresses on the GB mainland.

We accept most cards. Payment is taken automatically at the time the order is placed and we will advise you as soon as possible if your order will be delayed for any reason..

Shipping And Handling
Minimum order is one case. Deliveries are free within GB mainland with the exception of the post codes beginning with 'AB', 'DD', 'IV', 'KW', 'PA' and 'PH' where a delivery charge of 9.50 will be applicable. For deliveries elsewhere please contact us for the delivery costs.

Delivery Schedule
We process your order immediately we receive it. We will normally send your order to you in 7 working days. Deliveries are made Monday to Friday and although we are not able to specify a time of delivery we can arrange to deliver on a convenient day or to a work address. Please ensure you are able to take delivery of your order.

Back Orders
If any of the items you order are out of stock we will substitute with another of similar price and style, unless we have heard from you that you would prefer to be contacted regarding substitutions.

Credit Card Authorization And Fraud Screening Services.
If you add a credit card or a debit card to your PayPal account, they will use these services to verify that your card information and address matches the information that you supplied to them, and that the card has not been reported lost or stolen.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. Even before you register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are NOT directly connected to the Internet, so your private information is available only to authorized computers. Only authorized employees are permitted to access customer information. Authorized employees have been trained on how to handle information properly and are subject to strict limitations and guidelines in the handling of that information.

Guarantee
Please check your order on arrival and only sign for what is there.Let us know as soon as possible if there is anything broken or missing. We will sort the problem out without fuss.
If you have not received your order by the date you have been told to expect or within 7 days, please let us know. Please be sure to order in plenty of time at Christmas as delays are expected at this time of year. Very occasionally a customer needs to cancel an order after it has been delivered correctly and within the time advised. In this case we reserve our right to charge for the cost of the return of the order and for any damage that occurs in transit.

 

 
 




  Organic Consumers Association


Organics R Us
PO Box 2038
Birdlip
Gloucester
GL4 8WF

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